Frequently Asked Questions

Everything you need to know about our premium digital production tools.

How do I receive my digital products after purchase?

Immediately after checkout, you will receive a download link via email. You can also access all your past purchases by logging into your account on our website.

What is your refund policy on sound packs and software?

Due to the nature of digital downloads, we generally do not offer refunds once a product has been downloaded. However, if you experience technical issues, our support team is available to assist you.

Are the samples and loops 100% royalty-free?

Yes, all samples and loops purchased from Cymatics are 100% royalty-free. You can use them in your commercial music productions without any additional fees or attribution required.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Will these plugins work with my Digital Audio Workstation (DAW)?

Our software and plugins are compatible with most major DAWs, including FL Studio, Ableton Live, Logic Pro, Cubase, and Pro Tools, on both Windows and macOS.

I lost my download link. How can I recover it?

Simply log into your Cymatics account and navigate to the 'Downloads' section. If you checked out as a guest, please contact our support team with your order number.